This Privacy Policy explains how Get Seen Playbook LLC (“we,” “us,” or “our”), a Florida limited liability company, collects, uses, discloses, and protects information when you visit getseenplaybook.com (the “Site”), join our waitlist, book a walkthrough or session, or purchase our product. By using the Site, you agree to the practices described below.
1. Information We Collect
We collect only the information needed to run our business and deliver what you ask for.
Information you give us
- Email address — when you join our launch waitlist through the sign-up form on the Site.
- Name, email address, and scheduling details — when you book a walkthrough or advising session through our online scheduling page.
- Your Walkthrough intake form — if you book a Walkthrough, we ask you to complete a short Setup Session Intake Form through an online form (Google Forms) at least 48 hours before your session, so that we can prepare. You complete it as the parent or guardian. It is deliberately kept to a minimum, and asks for only two pieces of information about your student-athlete: her first name and her graduation year. The rest of the form is about you and your situation — where you are in the recruiting process, whether you have a school list, stats, or film, how comfortable you are with computers, which AI tools you have used before, and what you want out of the session. The form asks you not to include contact details, and not to attach transcripts, stats files, or film. Everything else about your athlete is entered during the session, into your own account, and never sent to us. The form also records the email address you submit it from, so that we can match your answers to your booking. Completed responses are stored in Google Forms, within our business Google account.
- What you show us during a Walkthrough — a Walkthrough is a live, one-to-one video session in which we set up your recruiting workspace together. During that session we will see whatever you choose to share on your screen, which usually includes information about your athlete. Anything you build during the session is saved in your own account, not ours. We will not record a Walkthrough without telling you first and asking for your agreement. If something goes wrong and we need to troubleshoot, we may take brief notes or a screenshot; we keep those only for as long as it takes to sort the problem out, and we do not share them.
- Registration details — your name and email address when you sign up for a group information session, webinar, or similar event we may host.
- Order and billing information — when you purchase, our checkout and payment providers collect your name, email address, and payment details (such as billing information) needed to complete the transaction.
- Correspondence — any information you include when you email us or reply to our messages.
Information collected automatically
When you visit the Site, our website host and the third-party tools embedded on our pages may automatically receive standard technical information, such as your IP address, browser type, device information, and the pages you view. This is used to keep the Site secure and working. The Site does not run Google Analytics, advertising pixels, or similar cross-site tracking tools.
We do not see or store your full payment card number. Card details are handled directly by our payment processor.
2. How We Use Your Information
We use the information we collect to:
- Deliver the digital product you purchased and provide your download access;
- Process payments and send order confirmations and receipts;
- Schedule and conduct walkthrough and advising sessions you book, and host group information sessions or webinars you register for;
- Send launch notifications, service updates, and, if you opted in, occasional emails (you can unsubscribe at any time);
- Respond to your questions and provide support;
- Maintain the security and integrity of the Site; and
- Comply with legal, tax, and accounting obligations.
We do not sell your personal information, and we do not use it for advertising by third parties.
3. How and With Whom We Share Information
We share your information only with the service providers that help us operate, and only as needed for them to perform their function. These providers process information electronically through secure, encrypted connections. Our key providers are:
- Payhip — our online storefront, which handles checkout and delivery of your purchased files.
- Stripe — our payment processor, which securely collects and processes your payment. Stripe is a PCI-DSS compliant payment provider.
- Kit (ConvertKit) — our email platform, which stores waitlist and subscriber email addresses and sends our emails.
- Google (Google Workspace, Google Calendar, and Google Meet) — used for our business email, for scheduling walkthrough sessions, for the video call itself, and — through Google Forms — for collecting the Walkthrough intake form. Completed responses are stored in that same business Google account. We do not use any other third-party service to collect it.
- Our website hosting provider — which serves the Site and processes basic technical/server information.
We may also disclose information if required to do so by law, or to protect our legal rights, respond to lawful requests, or prevent fraud or harm. If our business is ever transferred or acquired, information may be shared as part of that transaction, subject to this Policy.
4. How We Protect Your Information
We take reasonable measures to safeguard your information, including:
- Serving the Site over an encrypted (HTTPS) connection;
- Relying on established, reputable service providers that maintain their own security and compliance programs (for example, Stripe’s PCI-DSS compliance for payments);
- Not storing full payment card numbers on our own systems;
- Limiting access to personal information to those who need it to operate the business; and
- Using accounts protected by strong authentication.
No method of transmitting or storing data is completely secure, and we cannot guarantee absolute security. You share information with us at your own risk, and you are responsible for keeping any account credentials confidential.
5. How Long We Keep Information
We keep personal information for as long as needed to provide our product and services, meet legal and tax requirements, and resolve disputes. When it is no longer needed, we delete or de-identify it. You can ask us to remove your information at any time (see “Your Choices and Rights” below).
A completed Walkthrough intake form is kept while we prepare for and run your session, and for a reasonable period afterwards. You can ask us to delete it at any time and we will.
6. Your Choices and Rights
The personal information we hold about you is limited, and we do not keep separate customer files on our own computers. It consists of your email address (in our email platform), any booking or session details (in our scheduling calendar), your order record — name, email, and purchase history — held by our storefront and payment processor, and, if you booked a Walkthrough, your completed intake form as it sits in our business email. You may:
- Unsubscribe — every marketing email includes an unsubscribe link.
- Request a copy, correction, or deletion — ask us to send you the information described above, correct it, or delete it. We fulfill a copy request by retrieving that record from our tools and emailing it to you.
To make any of these requests, email us at alva@getseenplaybook.com. We will respond within a reasonable time and as required by applicable law.
7. Children’s Privacy
The Get Seen Playbook is designed for parents and guardians of student-athletes. Purchases, bookings, and accounts are intended to be made by adults, and we do not knowingly collect personal information directly from children under 16.
We should be plain about something that sentence alone does not cover: this product is about a minor, so some of what reaches us is information about your athlete, given to us by you. We have deliberately kept that to as little as possible. If you book a Walkthrough, the intake form asks us for only your athlete’s first name and graduation year. During the session itself we will see whatever you choose to show us on screen, which will usually include more — her stats, transcript, film, and target schools — but that is shown to us live and saved into your own account, not ours.
Everything else the Playbook asks for about your athlete is entered by you, into your own account, and is never sent to us. We do not ask your athlete for information, we do not create an account for her, and we do not build a profile of her on our own systems.
As the parent or guardian, you can ask us at any time for a copy of what we hold about your athlete, ask us to correct it, or ask us to delete it — email alva@getseenplaybook.com and we will act on that request. If you believe a child has provided us personal information directly, contact us and we will delete it, to the extent we maintain such information.
8. Cookies and Similar Technologies
The Site and the third-party tools embedded in it (such as our email sign-up form and scheduling page) may use cookies or similar technologies to make the Site function, remember your preferences, and keep it secure. You can control cookies through your browser settings; disabling them may affect how parts of the Site work.
9. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Effective date” above. Significant changes will be reflected on this page, and your continued use of the Site after an update means you accept the revised Policy.
10. Contact Us
If you have questions about this Privacy Policy or how we handle your information, contact us:
Get Seen Playbook LLC